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For Severity 1 issues only please call:

PH : + 632 4238700 ext 8999 or dial 8999 if within the office      UK : + 11 44 808-189-1444 ext 8999 / 44 203 427 2099 ext 8999
US : + 866 219 2146 ext 8999 /714 475 6560 ext 8999   	           IND: + 1800-266-2222 ext: 2222 or dial 2222 if within the office

Severity 1 are outage or impairment issues that impacts revenue and meets at least one of the following criteria:

  • Affecting 10% and above of the on duty personnel
  • Affecting multiple countries
  • Affecting multiple sites
  • Affecting multiple accounts
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