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For Severity 1 issues only please call:
PH : + 632 4238700 ext 8999 or dial 8999 if within the office UK : + 11 44 808-189-1444 ext 8999 / 44 203 427 2099 ext 8999 US : + 866 219 2146 ext 8999 /714 475 6560 ext 8999 IND: + 1800-266-2222 ext: 2222 or dial 2222 if within the office
Severity 1 are outage or impairment issues that impacts revenue and meets at least one of the following criteria:
- Affecting 10% and above of the on duty personnel
- Affecting multiple countries
- Affecting multiple sites
- Affecting multiple accounts